Exercise of Rights

Informative clause on the exercise of rights.

The purpose of this document is to establish the procedure for processing requests for the exercise of rights to personal data held by Financial North® (Surfinca Azul, S.L.).

In accordance with the rights conferred by current data protection legislation, you may exercise your rights of access, rectification, limitation of processing, deletion, portability and opposition to the processing of your personal data, as well as the consent given for the processing of the same, by sending your request;
    IN WRITING: Application signed and addressed, attaching a photocopy of the applicant's National Identity Card, to Financial North® (Surfinca Azul, S.L.) REF: Data Protection with address at Avenida Asunción 32 - 5º - 38007 S/C de Tenerife.
    BY EMAIL: To alberto @ financialnorth.com.
Anyone has the right to get confirmation on whether or not Financial North® (Surfinca Azul, S.L.) is processing personal data concerning them, or not. The persons concerned have the right to access their personal data, to request the rectification of inaccurate data or, where appropriate, to request their erasure when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
In certain circumstances and for reasons related to their particular situation, interested parties may request the limitation or opposition of the processing of their data, in which case Financial North® (Surfinca Azul, S.L.) will only keep them, for compelling legitimate reasons, compliance with any regulations in force imposed by the administration, or the exercise or defense of possible claims.

For more detailed information on Data Protection, please see CLICK HERE


Request made by PHONE
Since these are very personal rights, this means does not allow to prove the identity of the person. For this reason it will NOT be effective.
You must make your request in writing (by e-mail, post or in person).

Request made in PERSON
We inform you that it is not necessary to reply immediately or immediately, as there are legal deadlines, and that the request must be processed in accordance with the procedure described here.
The corresponding application document will be provided, attaching a photocopy of the valid document that identifies the applicant. As well, if you are a legal representative or volunteer, the documents that prove this condition.
All documentation must be submitted to Financial North® (Surfinca Azul, S.L.) REF: Data Protection with address at Avenida Asunción 32 - 5º - 38007 S/C de Tenerife.
We will respond to your request within the legally established time limit.

Request made by POSTAL MAIL
Applications will fowarded to Financial North® (Surfinca Azul, S.L.) REF: Data Protection with address at Avenida Asunción 32 - 5º - 38007 S/C de Tenerife. It will be verified that you provide sufficient personal data to prove identity, as well as a photocopy of the document proving the identity of the person concerned or representative, if applicable.
If the application does not meet the requirements specified above, written notice will be sent to request formal remedy of the request.

Request made by E-MAIL
Applications will be received via email: alberto @ financialnorth.com and sufficient personal data must provide to prove identity.
If the application does not have the required elements, suffering from any formal defect, the interested party will be requested by Financial North® (Surfinca Azul, S.L.) to proceed with the correction, sending the answer by e-mail to the address provided by the interested party.

EXERCISE OF RIGHTS COSTS The exercise of the rights shall be free of charge for the data subject, except in the case of manifestly unfounded or excessive requests, in particular repetitive requests, Financial North® (Surfinca Azul, S.L.) may charge a fee to compensate for the administrative costs of dealing with the request or refusing to act (the fee will correspond to the cost of processing the request).

Since Financial North® (Surfinca Azul, S.L.) will inform you about the actions derived from your request within one month (two more months may be extended in the case of particularly complex requests, notifying you in advance).
Depending on the volume of data and information processed, Financial North®(Surfinca Azul, S.L.) may ask you to specify the information to which your request for access refers.

QUESTIONS OR QUERIES If you have any doubt or clarification, you can ask any question about the treatment of your personal data at the following e-mail address: alberto @ financialnorth.com.

Claims (Protection of rights)
If the applicant considers that the exercise of the right has not been correctly facilitated, he/she may complain to the Spanish Data Protection Agency (AEPD) to initiate a procedure to protect his/her rights.
For this, it is necessary that the legally established deadlines have elapsed.
The complaint must be addressed to the AEPD C/ Jorge Juan,6 - 28001 Madrid website https://www.agpd.es providing any of the following documents:
    The refusal of the data controller to provide the requested information.
    Stamped copy by the person responsible for the file of the request template.
    A copy of the receipt of mailing by certified mail or of the copy of the application with the postmark of the post office.
    Any other means of proof provided by the data controller from which the receipt of the request may be deduced